Thank you for choosing Elayne Frames Co. for your framing needs. We appreciate your business and are committed to providing you with a seamless shopping experience. Please take a moment to review our shipping policy.

Processing Time: Upon receiving your order, we require a processing time of 1-4 business days before it is ready to be shipped. Please note that this processing time is separate from the shipping time.

Shipping Options and Timeframes: We offer two shipping options: Standard Shipping and Priority Shipping.

1. Standard Shipping ($3.99): Our standard shipping option is available for a flat rate of $3.99. Once your order has been processed, the estimated shipping time for standard shipping is 2-5 business days. Please note that this timeframe represents the transit time once the package has been handed over to the shipping carrier.

2. Priority Shipping ($6.99): For customers who require faster delivery, we offer priority shipping. Our priority shipping option is available for a flat rate of $6.99. Estimated shipping time for priority shipping is 1-3 business days after the processing time. Please note that this timeframe represents the transit time once the package has been handed over to the shipping carrier.

• Our processing time of 1-4 business days is not included in the shipping timeframes mentioned above.
• All shipping timeframes mentioned are estimates and may vary depending on factors beyond our control, such as weather conditions and carrier delays.
• We currently offer shipping within the United States only. We apologize for any inconvenience this may cause to our international customers.

Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package on the carrier’s website or through the provided tracking link.

Undeliverable Packages: In the event that a package is deemed undeliverable by the shipping carrier due to an incorrect or incomplete address provided by the customer, we will make reasonable attempts to contact you for a corrected address. However, please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or issues with the delivery of your order.

If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team at elayneframes@thecandiceireland.com. We are here to assist you.

Thank you for choosing Elayne Frames Co. We appreciate your trust in our products and services.